Privacy Policy

Tech Mate Hobart (“we”, “us”, “our”) respects your privacy. This policy explains what information we collect through our website and while delivering our services, how we use it, and your rights regarding it.

Information We Collect

• Contact details you provide when calling, emailing, or using our contact form, such as your name, phone number, email address and the details of your enquiry
• Service address details when you book an onsite appointment
• Device and technical information relevant to diagnosing or repairing your equipment
• Website usage data collected automatically through Google Analytics (see Cookies & Analytics below)

How We Use Your Information

• To respond to enquiries and provide quotes
• To schedule and deliver onsite or remote technology services
• To communicate about appointments, invoices and follow-up support
• To improve our website and services based on how visitors use them

Our Contact Form

Our website's contact form opens your own email application to send your message directly to us at techmatehobart@techmatehobart.com. We do not store contact form submissions on our servers, your message is transmitted the same way as any email you send.

Cookies & Analytics

We use Google Analytics (GA4) to understand how visitors use our website, which pages are popular, and how we can improve it. Google Analytics uses cookies and collects information such as your approximate location, device type and browsing behaviour on our site. This information is aggregated and does not personally identify you. You can opt out of Google Analytics tracking using browser extensions such as Google's own opt-out tool, or by adjusting your browser's cookie settings.

Sharing Your Information

We do not sell your personal information. We only share it where necessary to deliver our services, for example with payment processors when invoicing, or where required by law.

Data Security

We take reasonable steps to protect the information we hold, including client and device information collected during service delivery. No method of storage or transmission is completely secure, but we aim to handle your information responsibly at every step.

Your Rights

You can ask us what personal information we hold about you, request corrections, or ask us to delete information we no longer need to retain. Contact us at techmatehobart@techmatehobart.com to make a request.

Changes to This Policy

We may update this policy from time to time to reflect changes to our services or legal requirements. The most current version will always be available on this page.

Contact Us

If you have questions about this Privacy Policy, contact Tech Mate Hobart at techmatehobart@techmatehobart.com or 0426 228 446.