Terms & Conditions

These Terms & Conditions govern your use of the Tech Mate Hobart website and the technology services we provide. By booking or using our services, you agree to these terms.

Our Services

Tech Mate Hobart provides onsite and remote technology services to residential and small business clients across Greater Hobart, including computer maintenance and repair, network configuration, Microsoft 365 solutions, and related technology support.

Quotes & Pricing

We provide upfront pricing before work begins wherever possible. Final costs may vary if additional issues are discovered once work is underway, we will always discuss this with you before proceeding further.

Appointments & Cancellations

We ask for as much notice as possible if you need to reschedule or cancel a booked appointment. Repeated late cancellations or no-shows may affect future appointment availability.

Client Responsibilities

• Backing up important data before any repair or service, wherever possible. While we take great care with your devices, we are not responsible for data loss that occurs during service.
• Providing accurate information about the issue and safe access to the service location for onsite appointments.
• Ensuring any software or accounts accessed during service are appropriately licensed to you.

Remote Assistance

Remote technical assistance is provided only with your knowledge and consent, and is offered primarily to existing clients or as a follow-up to onsite service. We will never request remote access unexpectedly or without prior arrangement.

Warranties

Any warranty applicable to parts, labour, or a specific service will be explained to you at the time of service. Beyond any warranty explicitly provided, services are delivered with reasonable care and skill in line with standard industry practice.

Limitation of Liability

To the extent permitted by law, Tech Mate Hobart's liability for any claim arising from our services is limited to the value of the service provided. We are not liable for indirect or consequential loss, including loss of data that was not backed up prior to service.

Payment

Payment is due on completion of service unless otherwise agreed with us in writing.

Governing Law

These terms are governed by the laws of Tasmania, Australia.

Contact Us

Questions about these Terms & Conditions can be directed to techmatehobart@techmatehobart.com or 0426 228 446.